Privacy Policy

TF Security Systems LTD is a provider of Intruder alarms, CCTV, Door entry and Access control systems. We design, install, service and maintain all systems within the UK. We are an NSI Approved Company with our works being audited yearly. TF Security Systems LTD operates from a central Head Office in Eltham, London.

TF Security Systems LTD is committed to protecting your personal information and respecting your privacy and rights when it comes to information processing. TF Security Systems LTD is committed to maintaining compliance with current data protection legislation, any future legislation that comes into force as and when required, and to maintain transparency about how it processes personal data. TF Security Systems LTD processes the personal data of both its own employees and its business contacts and works to robust information security policies to ensure this data is kept secure and the risk of data breach is reduced to a minimum. TF Security Systems undergoes annual penetration testing by an external body to search and mitigate vulnerabilities if identified.

This Privacy Notice informs you how and why TF Security Systems LTD collects your personal information, how TF Security Systems LTD processes your personal information, who has access to your personal information, and details your rights as an individual to control how your personal information is processed.

By continuing to use TF Security Systems LTD services you give TF Security Systems LTD permission to process your personal data for the purposes identified as set out within this Privacy Notice.

This Privacy Notice contains information regarding:

  • LAWFUL BASIS FOR PROCESSING YOUR INFORMATION
  • COLLECTION OF PERSONAL INFORMATION
  • HOW TF SECURITY SYSTEMS LTD USES YOUR INFORMATION
  • VISITORS TO THE TF SECURITY SYSTEMS LTD WEBSITE
  • PEOPLE WHO CONTACT NSI VIA SOCIAL MEDIA
  • ENQUIRIES
  • CUSTOMER DETAILS
  • CCTV
  • COMPLAINTS
  • YOUR RIGHTS
  • SUBJECT ACCESS REQUESTS
  • CHANGES TO THIS PRIVACY NOTICE
  • HOW TO CONTACT US
  • DISCLAIMER
  • LINKS TO OTHER WEBSITES

Lawful basis for processing your information

To comply with the data protection requirements of the General Data Protection Regulation (GDPR), there must be a lawful basis to collect process and store any personal data that you provide TF Security Systems LTD with. For TF Security Systems LTD as a data controller, the lawful bases under which personal data is processed include:

  1. The contractual agreement with each customer for the provision of services. Personal information collected will be limited to what is necessary and processed for the purposes of fulfilling contractual obligations.
  2. Where the processing is necessary for the purposes of legitimate interests pursued by TF Security Systems LTD or by your selves as a third party. For example, TF Security Systems LTD may occasionally send out communications using your contact details (Where such interests are overridden by your interests or fundamental rights and freedoms, TF Security Systems LTD will instead ask for your consent.)
  3. Any active consent you may have given TF Security Systems LTD to receive or access particular services where another lawful basis does not apply. You will be asked to demonstrate your consent with an affirmative action, such as ticking a box or filling in your email address.

Collection of Personal Information

When you access and browse the TF Security Systems LTD website and when you correspond with TF Security Systems LTD by phone, post or email, you may give TF Security Systems LTD information about yourself. This information can include your name, postal address, email address, landline and/or mobile telephone numbers as well as other personal information.

This Privacy Notice applies, but is not limited to, personal information that TF Security Systems LTD collects from:

  • visitors to the TF Security Systems LTD website;
  • customers of TF Security Systems LTD;
  • National Security Inspectorate(NSI), National Police Chiefs' Council(NPCC), United Kingdom Accreditation Service(UKAS), Google, Southern Monitoring Services (SMS) alarm receiving Centre, One.Com, Trust A Trader, ADI Global, Enterprice Security. IT Support Manager (GWT Media).
  • complainants and other individuals in relation to a complaint or enquiry;
  • former employees;
  • Visitors to the TF Security Systems LTD Head Office (including passersby).

How TF Security Systems LTD uses your information

Where TF Security Systems LTD collects personal data (for example your name, postal address or e-mail address) this information is used exclusively by TF Security Systems LTD for providing the services you have requested or which are detailed within your service contract. TF Security Systems LTD will only pass your personal data to relevant third party organizations or individuals either as a contractual requirement, with your explicit consent, or if specifically compelled to do so by law or court order or other legitimate reason.

Unfortunately, the transmission of information via the internet is not completely secure. Although TF Security Systems LTD does its best to protect your personal data, it cannot guarantee the security of your data transmitted to the TF Security Systems LTD site; any transmission is at your own risk. Once TF Security Systems LTD has received your information, robust information security measures in place protect it and minimise the risk of unauthorized access.

Visitors to the TF Security Systems LTD Website

Public Website Areas

You can visit the TF Security Systems LTD website without revealing who you are or giving any information about yourself, except where you voluntarily choose to give TF Security Systems LTD your personal details via e-mail or by enquiring about any of TF Security Systems LTD services.

Website Forms

When you submit a web form, this information is sent directly to TF Security Systems LTD only, and is then processed as appropriate.

Cookie Policy

We do not use cookies on our website.

People who email TF Security Systems LTD

TF Security Systems LTD may monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who contact TF Security Systems LTD via social media

You can contact TF Security Systems LTD via Facebook, Twitter, Instagram and Linked In by direct message if you wish to enquire about TF Security Systems LTD services or wish to comment on TF Security Systems LTD services. These communications are managed by TF Security Systems LTD and are only ever shared internally at TF Security Systems LTD, either for the purpose of providing you with the information you have requested. Also when clicking the link to Trust-a-trader from TF Security Systems LTD this will take you straight to their website to leave a review and read reviews.

Enquiries

TF Security Systems LTD receives enquiries about its services through the website and by telephone, post and email. Enquiries will typically require the person to enter some form of contact details to allow TF Security Systems LTD to follow them up.

For general enquiries, a record of the enquiry is retained by TF Security Systems LTD until the enquiry has been dealt with and no further follow up is needed.

If a customer or company makes an enquiry, but does not wish to proceed at that time, the details are held on TF Security Systems LTD internal system up to 6 months. This is because TF Security Systems LTD is often contacted by customers and companies that are taking their time to decide if they wish to take us up on our services.

Customer Details

TF Security Systems LTD retains all information for 7 years should the customer not have a maintenance contract. If the customer has a maintenance contract then the information will be retained for the lifetime of the contract and then deleted 7 years after the contract ends. This includes complaints records, contact details, and any other information collected by TF Security Systems LTD as part of being a customer, in order to fulfil TF Security Systems LTD’s contractual obligations.

All information provided to TF Security Systems LTD by the customer is treated as Confidential. This information is stored securely on TF Security Systems LTD Google Drive and internal files which is secured in a The TF Security Systems LTD office which has a policed monitored alarm system.

CCTV and Visitors

TF Security Systems LTD has 24hr recording CCTV cameras installed around the Head Office in Eltham for the purposes of crime prevention and public safety. TF Security Systems LTD Directors, visitors to TF Security Systems LTD or passersby may be recorded on these cameras. The footage is stored by TF Security Systems LTD for a limited time before it is overwritten. TF Security Systems LTD may monitor the footage in the event of a security breach. TF Security Systems LTD will only ever share the footage with the local Police force in the event of a criminal investigation.

Visitors to TF Security Systems LTD are asked to sign in using the Visitors Book in the office area. Information requested includes name, company and vehicle registration. In the unlikely event of a fire, this information is used to perform a roll call and ensure all visitors have evacuated the building. The TF Security Systems LTD car park is private property and is available for use by individual office spaces for different companies, and by providing your registration number TF Security Systems LTD is able to identify your vehicle. This information remains at TF Security Systems LTD Head Office and is not shared with any other party.

Complaints

If TF Security Systems LTD was to receive a Complaint, a complaint can be lodged via telephone or email which will then be handwritten on to a complaints form and put in the customer file along with the email.

TF Security Systems LTD will gain authorization from the complainant before passing any confidential information or personal data to other parties.

TF Security Systems LTD takes any complaints received about collection and use of personal data very seriously and encourages people to bring to its attention any collection or use of information they think is unfair, misleading or inappropriate.

Complaint details are retained for 7 years before destruction in case of any further proceedings.

Your rights

Under the General Data Protection Regulation (GDPR) and the Data Protection Act 1998 (DPA), TF Security Systems LTD recognizes and respects that you have rights as an individual providing personal data:

  • You have the right to know exactly how your personal data will be processed by TF Security Systems LTD. TF Security Systems LTD commits to processing your data fairly, lawfully and transparently, details of which are set out in this Privacy Notice.
  • You have the right to request access to the personal data that TF Security Systems LTD holds about you.
  • You have the right to request changes to the data held about you if the data is incorrect or requires additional information.
  • You have the right to request erasure of your data or the right to be forgotten completely, where there is no legitimate reason for your data to continue to be processed.
  • You have the right to request that processing of your data is restricted so that the data remains stored but is not further processed by TF Security Systems LTD.
  • You have the right to request a copy of your data in a portable format.
  • You have the right to object to your data being processed, if the processing is for a legitimate interest without compelling grounds, or for direct marketing.

You may notify TF Security Systems LTD of any request to change how your personal data is processed or to update your records by telephone, email or post (- see ‘How to Contact Us’).

TF Security Systems LTD retains the right to continue processing personal data if there are compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual, or the processing is for the establishment, exercise or defense of legal claims.

Please note: should you choose to erase your data or restrict how your data is processed, this may affect your awareness of important information and updates.

Subject Access Requests

If you wish to make a free Subject Access Request to access a copy of the personal data TF Security Systems LTD stores about you, or understand how it is processed and why, please follow the instructions below:

  1. Contact your TF Security Systems LTD Head Office contact (email preferred).
  2. Include details of your request – which information about you do you wish to have access to?
  3. Provide sufficient evidence about yourself for TF Security Systems LTD to verify your identity. (TF Security Systems LTD may have to contact you otherwise.)

TF Security Systems LTD will deal with your request without undue delay, within 1 month of the receipt of your request. TF Security Systems LTD will notify you if it is unable to provide the information within 1 month, detailing the likely timescale. If TF Security Systems LTD is unable to grant you access to your data for a specific reason you will be notified immediately. In certain circumstances, such as where a large amount of data is requested which may require extensive time or resource to gather and collate the data, TF Security Systems LTD reserves the right to charge a fee to account for this activity.

Changes to this Privacy Notice

This Privacy Notice is regularly reviewed and may change from time to time. This Privacy Notice was last updated on the 09 May 2018.

How to contact us

If you wish to contact TF Security Systems LTD for further information about this Privacy Notice, you can call, email us or write to us at:

TF Security Systems LTD
Lockheed House
238 Green Lane
Eltham, London
SE9 3TL

E: info@tfsecurity.co.uk T: 0800 069 9837

Disclaimer

This Privacy Notice does not provide exhaustive detail of all aspects of TF Security Systems LTD collection and use of personal information. However, TF Security Systems LTD is happy to provide any additional information or explanation needed when requested.

TF Security Systems LTD makes every effort to ensure that the information provided on its website is accurate and current. However, it cannot guarantee this and cannot accept responsibility for any errors, omissions, misstatements or mistakes on the website. Anyone becoming aware of such matters is requested to notify TF Security Systems LTD in writing or by e-mail.

Links to other websites

This Privacy Notice does not cover the links within this site linking to other websites, or the content of those sites. TF Security Systems LTD encourages you to read the privacy statements on the other websites you visit.

Registered Office

TF Security Systems LTD
Lockheed House
238 Green Lane
Eltham, London
SE9 3TL

Registered in England No. 6704281
VAT No: 107.3083.44

Contact us at: TF Security Systems Limited, Lockheed House, 238 Green Lane, Eltham, London, SE9 3TL
Tel: 0800 069 9837 or 24 hour number: 07502 455 431
Email: info@tfsecurity.co.uk | Privacy Policy